Acres Technology is introducing a new technology called the “ticket in-bonus out” (TIBO) system to casinos. This system, an update to the familiar “ticket in-ticket out” (TITO) system, aims to enhance the player experience on slot machines. TIBO generates payment slips like TITO, but with added features.
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TIBO will provide unexpected bonuses and rewards to players even before they cash out. For instance, players without a loyalty card might receive a ticket indicating the bonus points they could have earned with one. This ticket could also include a QR code for easy sign-up.
Additionally, TIBO can recognize when a player will likely stop playing due to an unlucky streak and offer free bonus spins to encourage continued play. Indeed, this is a prospect that casino companies would find appealing—increasing the number of loyalty card members they can target for their events.
Are you a passionate supporter of the Vegas Golden Knights, and you are enjoying TIBO-improved slot machines during a game? How about receiving a bonus each time the Knights score a goal? Such rewards could be shared with all players, irrespective of their participation in a loyalty program.
Similarly, if you’re a fan of the Dodgers and Freddie Freeman smacks a home run, you’d get a bonus. Likewise, if you’re cheering for the Raiders and Davante Adams scores a touchdown, you’d earn a bonus. Noah Acres likened this experience to introducing a version of Fantasy Football to a slot machine.
Now, consider a scenario where you’re in the middle of an unfortunate losing streak while playing the slot machines.
For many years, players of slot machines would insert coins and feel a rush of excitement as nickels, quarters, and dollar coins cascaded into a metal container at the machine’s base upon hitting a jackpot.
However, in the early 1990s, manufacturers of slot machines discovered an innovative method to increase revenue by introducing penny slots. Even though most players weren’t actually using pennies, the appeal lay in the idea that they could extend their gameplay, as the lower denomination allowed their gambling budget to stretch further.
This is one of the primary concerns that arise about the potential negative impact on problem gamblers. Ted Hartwell, a Nevada Council on Problem Gambling representative, worries that TIBO’s algorithms could engage individuals at critical moments when they need a break for self-reflection and possible intervention.
Through millions of slot plays over the years, casino companies have collected data suggesting when a player will most likely stop playing. TIBO can gauge when a player is reaching that quitting point and print out a ticket that offers the player some free bonus spins to encourage continued action.
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TIBO can also celebrate players’ successes. TIBO might reward players with free spins, discounted meals, or show tickets if a player wins significantly. For players with loyalty cards, rewards can be personalized based on factors like birthdays or favorite sports teams’ achievements.
TIBO also has the potential to assist casino employees by reminding players to tip service staff appropriately. Additionally, TIBO’s artificial intelligence could be used to reach out to compulsive gamblers and encourage them to seek help for their addiction.
Hartwell is optimistic that the artificial intelligence integrated into TIBO could potentially assist individuals struggling with compulsive gambling. It could send messages to players, encouraging them to seek assistance for their addictions instead of continuing to play.
The technology’s success will depend on the outcome of field testing, which is set to take place at the Gold Country Inn & Casino in Elko. If successful, TIBO could revolutionize the casino experience by introducing more dynamic and personalized interactions between players and slot machines.
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